Voice answering system and method

The invention provides an interactive voice responding system and a method, wherein, the system comprises a call request receiving unit used for receiving the subscriber call request; a subscriber information acquiring unit used for acquiring the subscriber information according to the subscriber call request; a production database used for storing voice service data and voice process data; an emergency database generating unit used for generating the emergency database according to the production database; a voice process data reading unit used for reading the voice process data from the production database according to the subscriber information, if the system fails to read the voice process data, the voice process data are read from the emergency database; and a voice responding unit used for providing voice responding for the subscriber according to the read voice process data. The embodiment of the invention has the beneficial effect that when the production database goes wrong, an IVR server can directl