VOICE QUALITY INSPECTION METHOD AND DEVICE, COMPUTER EQUIPMENT AND STORAGE MEDIUM

The invention discloses a voice quality inspection method, apparatus, computer device and storage medium, comprising: converting voice data into text data, processing sentence segmentation, obtaining text fragments; configuring keyword type, retrieving keyword, updating keyword library; selecting keyword text, comparing with the text fragments, obtaining keyword text matching information; according to comparison between keyword text matching information and selected keyword text quantity, obtaining keyword type matching coefficient; according to comparison between keyword type matching coefficient and a preset matching threshold, obtaining quality inspection result, the method avoids manual inspection defects, reduces costs, improves efficiency, achieves systematization of service assessment and satisfaction.