SYSTEM AND METHOD FOR ANALYZING AND REACTING TO INTERACTIONS BETWEEN ENTITIES USING ELECTRONIC COMMUNICATION CHANNELS

SYSTEM AND METHOD FOR ANALYZING AND REACTING TO INTERACTIONS BETWEEN ENTITIES USING ELECTRONIC COMMUNICATION CHANNELS

A system and method are provided for analyzing and reacting to interactions between entities using electronic communication channels. The method includes receiving, via the communications module, data captured from a conversational exchange between a first entity communicating with a second entity u...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: CORNWALL, NATALIE THIEN HUONG, CHAN, STELLA PUI KWAN, WALL, RYAN, PREMATHAS, PRANAVAN, MCDERMID, BRIDGET, BARNETT, JONATHAN K, SIDDIQUI, MAH NOOR, BELLWOOD, BRIAN, MOGHAIZEL, JOE, D'SOUZA, VENETIA, TRUE, JEFFERY DAVID, CARAVAN, CHRISTOPHER MICHAEL ARTHUR, QAZI, SAHIFA HABIB
Format: Patent
Sprache:eng ; fre
Schlagworte:
ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:A system and method are provided for analyzing and reacting to interactions between entities using electronic communication channels. The method includes receiving, via the communications module, data captured from a conversational exchange between a first entity communicating with a second entity using an electronic communication channel. The method also includes analyzing the captured data to detect an indication that the first entity is or was distracted during the conversational exchange, is or was disinterested in a portion of the conversational exchange or missed the portion of the conversational exchange. The method also includes determining based on the indication an action to address the distraction during, disinterest in, or missing of, the portion of the conversational exchange; and providing, via the communications module, an automated message to at least one of the first entity and the second entity for executing the action.