IDENTIFYING CLUSTERS FOR SERVICE MANAGEMENT OPERATIONS

Client instance data including a plurality of incidents is obtained, each incident including a plurality of fields. A target field and an evaluation field are selected from among the plural fields. The plurality of incidents are grouped into a plurality of clusters based on a degree of a natural lan...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	RAMACHANDRAN, MUKUND, WALTHERS, BRUCE, KULKARNI, ABHAY, KOOHMAREY, DARIUS
Format:	Patent
Sprache:	eng ; fre
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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