METHOD, SYSTEM AND APPARATUS FOR CENTRALIZED AUGMENTATION OF AUTONOMOUS MESSAGE HANDLING

A computing device executing a chatbot application stores primary classification data in a memory; the primary classification data includes records each containing a primary class attribute and corresponding primary response data. The device obtains and stores, from a central repository, a copy of secondary classification data including records each containing a secondary class attribute and corresponding secondary response data. The device receives a message from a client device, and determines whether the message matches any of the primary class attributes. When the message does not match any of the primary class attributes, the device determines whether the message matches any of the secondary class attributes. Based on a match between the message and one of the secondary class attributes, the device selects secondary response data corresponding to the one of the secondary class attributes; and transmits a response to the client device, including the selected secondary response data.