CALL INTERCEPT METHODS, SUCH AS FOR CUSTOMER SELF-SUPPORT ON A MOBILE DEVICE

A method for providing assistance to a wireless user device coupled to a network. Such method comprises intercepting a request for assistance at the wireless user device without a voice connection being completed with a recipient; locally performing at least one task on the wireless user device which includes accessing a script that is stored locally on the wireless user device and the script is configured to locally perform the at least one task on the wireless user device; and based upon the request and the at least one task, using the script, automatically modifying information in the wireless user device and performing locally on the wireless user device a predetermined series of operations that have been predetermined to likely resolve the request without a voice connection with the recipient or a call center. Various other features and embodiments are disclosed.