METHODS AND SYSTEMS FOR CALL MANAGEMENT WITH USER INTERVENTION

Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notific...

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Hauptverfasser: REFORMATO, JOHN R, CHINGON, ROBERT A, REDING, CRAIG L, WURSTER, JOHN H, BRENNAN, STEPHEN P, KUNUTURI, NAGENDRA, RAJAGOPALAN, MAHESH, PENUMATSA, RAVI, CHAKRAVERTY, SANDEEP, HELBLING, CHRISTOPHER L, PINTO, BYRON M
Format: Patent
Sprache:eng ; fre
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Zusammenfassung:Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.