SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call...

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Bibliographische Detailangaben
Hauptverfasser: DASHE, JEREMY A, LIN, YUNGUN, SHARPE, RAYMOND P., JR, GLISSMEYER, NATHAN BRENT, JAY, JON R, STONE, ERIC S, MACFARLANE, KENNETH C
Format: Patent
Sprache:eng ; fre
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.