REAL-TIME SALES SUPPORT AND LEARNING TOOL

A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of th e interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved informa...

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Bibliographische Detailangaben
Hauptverfasser:	WAN, DADONG, SINGH, MITU, GROON, J. C, MARWAHA, HARPREET
Format:	Patent
Sprache:	eng ; fre
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of th e interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.