SYSTEM AND METHOD FOR PROVIDING COMMUNICATIONS SERVICES

An enhanced services system for a telecommunications network includes operat or equipment accessible by an operator, and a routing system for routing a call from a caller to the operator equipment. The caller may access e-mail creati on and service and/or interpreter services. A method of sending an electronic message includes routing a call from a caller to operator equipment using a routing system, inputting information provided by the caller into the operat or equipment to create an electronic message, and sending the electronic messag e to at least one recipient. A method pf translating a telephone conversation includes providing a routing system to connect to operator equipment a call from a caller, routing the call to the operator equipment using the routing system to enable communications between at least the caller and a bilingual operator, and translating at least a portion of the conversation between the caller and a third party.