SYSTEM AND METHOD USING PRESENCE IN A DATA NETWORK TO FACILITATE COMMUNICATION

SYSTEM AND METHOD USING PRESENCE IN A DATA NETWORK TO FACILITATE COMMUNICATION

A method and system utilizing presence in a presence aware data/messaging network between a user (100) and an organization for communication purposes to indicate when both parties are ready to engage in a dialog session or when one party has new information for the other party. The method and system...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: HEWES, GERALD, PRIYADARSHAN, ESWAR
Format: Patent
Sprache:eng ; fre
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:A method and system utilizing presence in a presence aware data/messaging network between a user (100) and an organization for communication purposes to indicate when both parties are ready to engage in a dialog session or when one party has new information for the other party. The method and system can be further enhanced if the presence aware network (102) also provides location information or other state information on the user.