SYSTEM AND METHOD FOR PROVISIONING DIGITAL PHONE SERVICE

A system and method uses a digital phone order management (DPOM) system to manage the ordering and provisioning, of digital telephone services in a cable system. A centralized datastore of customer, order, telephone number inventory and provisioning information is accessible to access devices used b...

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Bibliographische Detailangaben
Hauptverfasser:	PFAFF, JOHN, DOWNS STOROSH, RENEE K, MONTEYNE, DONALD, COUGHLIN, ROBERT W., JR, MAYS, LORI L, GLASS, ROBERT MICHAEL
Format:	Patent
Sprache:	eng ; fre
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	A system and method uses a digital phone order management (DPOM) system to manage the ordering and provisioning, of digital telephone services in a cable system. A centralized datastore of customer, order, telephone number inventory and provisioning information is accessible to access devices used by a customer service representative (CSR) of a cable operator, a voice provisioning specialist (VPS) of a local exchange carrier (CLEC), and a cable operator installation technician to schedule and provision based on permissions granted by an administrator. The sharing of information allows a CSR to manage orders for digital telephone services and to coordinate installation and provisioning so as to reduce the time to complete an order and use installation resources efficiently.