VOICE-ENABLED USER INTERFACE FOR VOICEMAIL SYSTEMS

A voice-enabled user interface (110) and method for enabling a user that is providing audio and vocal input to access data from telephone service system s (140) that are only responsive to dual tone multi-frequency ("DTMF") signals . A user accesses the voice-enabled user interface (110) w...

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Bibliographische Detailangaben
Hauptverfasser:	WESEMANN, DARREN L, WILLESEN, JON, MASON, MAKANI, KWEON, TAE-DEOK, NAM, DON-KYUN
Format:	Patent
Sprache:	eng ; fre
Schlagworte:	ACOUSTICS ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	A voice-enabled user interface (110) and method for enabling a user that is providing audio and vocal input to access data from telephone service system s (140) that are only responsive to dual tone multi-frequency ("DTMF") signals . A user accesses the voice-enabled user interface (110) with a telephone devi ce (120) and provides input that is translated into a DTMF translation that can be recognized by DTMF telephone service system (140). A template of the voic e- enabled user interface (110) maps menu states, prompts, and acceptable input s of the DTMF telephone service system. The template also monitors (170) the current state of the telephone service system at all times. The invention al so enables a user to jump from one menu state to another menu state of the telephone service system (140) without having to enter input for each menu state between the first and the second menu states.