ELECTRONIC MESSAGE MANAGEMENT SYSTEM
An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a pred...
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| creator | MUSSON, KAREN L BOOTS, JENNIFER M WEBER, DOUGLAS C WILSON, DAVID A STITES, ELIZABETH M |
| description | An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a predetermined format; and an interface for allowing a customer service representative (30), at a remote computer (12), to access, and response to, the electronic messages stored at the database (16). |
| format | Patent |
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a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a predetermined format; and an interface for allowing a customer service representative (30), at a remote computer (12), to access, and response to, the electronic messages stored at the database (16).</abstract><edition>7</edition><oa>free_for_read</oa></addata></record> |
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| language | eng ; fre |
| recordid | cdi_epo_espacenet_CA2301664A1 |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION |
| title | ELECTRONIC MESSAGE MANAGEMENT SYSTEM |
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