ELECTRONIC MESSAGE MANAGEMENT SYSTEM
An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a pred...
Gespeichert in:
Hauptverfasser: | , , , , |
---|---|
Format: | Patent |
Sprache: | eng ; fre |
Schlagworte: | |
Online-Zugang: | Volltext bestellen |
Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
Zusammenfassung: | An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a predetermined format; and an interface for allowing a customer service representative (30), at a remote computer (12), to access, and response to, the electronic messages stored at the database (16). |
---|