ELECTRONIC MESSAGE MANAGEMENT SYSTEM

An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a pred...

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Bibliographische Detailangaben
Hauptverfasser: MUSSON, KAREN L, BOOTS, JENNIFER M, WEBER, DOUGLAS C, WILSON, DAVID A, STITES, ELIZABETH M
Format: Patent
Sprache:eng ; fre
Schlagworte:
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Beschreibung
Zusammenfassung:An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a predetermined format; and an interface for allowing a customer service representative (30), at a remote computer (12), to access, and response to, the electronic messages stored at the database (16).