APPARATUS AND METHOD FOR SCHEDULING A TELEPHONE CALL

APPARATUS AND METHOD FOR SCHEDULING A TELEPHONE CALL

A calendar system (15) within a telephone system (10, 14, 15, 16) includes an interface means (51) for obtaining information from a calling party, calendar data (54) which includes a calendar for a called party (61), and an agent means (60). The agent means (60), in response to a request to schedule...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: SASSIN, MICHAEL, JACOBI, ELI, CHOW, JACKSON HSI YUNG, DEAN, MATTHEW T, KING, NEAL J
Format: Patent
Sprache:eng ; fre
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:A calendar system (15) within a telephone system (10, 14, 15, 16) includes an interface means (51) for obtaining information from a calling party, calendar data (54) which includes a calendar for a called party (61), and an agent means (60). The agent means (60), in response to a request to schedule a telephone call with the called party, searches the calendar of the called party (61) to determine an available slot for the telephone call. After confirming that the available slot for the telephone call is acceptable to the calling party, the agent means (60) schedules the telephone call in the available slot of the calendar for the called party (61).