CALL MONITORING SYSTEM FOR INTELLIGENT CALL PROCESSING

CALL MONITORING SYSTEM FOR INTELLIGENT CALL PROCESSING

Increased reliability for intelligent call processing systems is provided by col lecting information from communications between the network database, the subscriber dat abase, and the network switch. Message transfers between these network elements are monitor ed and correlated to identify those me...

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Bibliographische Detailangaben
Hauptverfasser: IYOB, HANNIBAL, TAMKIN, RONALD W, NOLL, PAUL R, RAO, V. R. GOPALA, KAISH, STEVEN TODD, WILKINSON, ALEX CHERRY
Format: Patent
Sprache:eng ; fre
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
SELECTING
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:Increased reliability for intelligent call processing systems is provided by col lecting information from communications between the network database, the subscriber dat abase, and the network switch. Message transfers between these network elements are monitor ed and correlated to identify those messages corresponding to a particular call. The me ssages for the call are analyzed to determine which database generated the instructions for rou ting the call. In particular, by comparing the routing number returned to the interexchange swi tch with the routing instruction information supplied by the subscriber's database, it can be determined whether the call was routed according to instructions from the subscriber's data base.