CALL COMPLETION CIRCUIT AND METHOD

CALL COMPLETION CIRCUIT AND METHOD

There is disclosed a combined business communication system and an ACD system where each station in the system is available to handle, on a per call basis, either ACD or regular incoming calls. The system is arranged to accept from any user at any station an ID uniquely associated with that user. Th...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: BURKE, E.T., GORMAN II, P.H., HENDERSON, J.A., SMITH, N.K
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
SELECTING
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:There is disclosed a combined business communication system and an ACD system where each station in the system is available to handle, on a per call basis, either ACD or regular incoming calls. The system is arranged to accept from any user at any station an ID uniquely associated with that user. The ID in turn then controls the ACD system to direct calls to the user in accordance with the ID information without regard to the station location of that user. Calls between system users are completed either in accordance with station identification numbers or in accordance with the ID number of the desired user.