Apparatus for accepting request of processing through speech and its accepting method

The present invention relates to an apparatus for and a method of receiving requests, by speech such as by telephone, for a variety of processing such as for a bank transaction, purchase of a commodity. So far, there has existed none that allows construction of a data base of the requester's processing request contents and agreement contents which is readily accessible from an existing computer system. As this invention comprises: speech signal quantizing means (11) for quantizing a first predetermined portion of conversation of a processing requester at the time of a processing request, thus converting it into digital speech data; speech signal/character string converting means (12) for converting a second predetermined portion of speech data of the conversation into character string data; and storing means (13) for storing said digital speech data and said character string data as separate files or as a single combined file in such a manner that said files/file relating to said processing request may be distinguished from those relating to other processing requests; then, it is possible to construct a data base of the requester's processing request contents and agreement contents which is readily accessible from an existing computer system, even if the processing request is received by means of speech.