PROVIDING CARE TO USERS WITH COMPLEX NEEDS

A conversational agent is provided for maintaining or improving the wellbeing of a user presenting with diabetes and mental health needs by the delivery of a care protocol. The conversational agent comprises: a plurality of sub-dialogue units, each configured to deliver an element of the care protoc...

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Bibliographische Detailangaben
Hauptverfasser:	WINGFIELD, Ana Maria Ferreira Paradela Catarino, FREER, Stephen, MEHEW, Shaun, CLELFORD, Thomas Fabian James, TANGEN, Danah Barbara, EWBANK, Michael, BUCHHOLZ, Sabine Nicole, CUMMINS, Ronan Patrick, MARSHALL, Emily, TABLAN, Mihai Valentin, BLACKWELL, Andrew, GENTILE, Jennifer
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS PHYSICS
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Beschreibung
Zusammenfassung:	A conversational agent is provided for maintaining or improving the wellbeing of a user presenting with diabetes and mental health needs by the delivery of a care protocol. The conversational agent comprises: a plurality of sub-dialogue units, each configured to deliver an element of the care protocol, and an orchestrator configured to present the sub-dialogue units to the user, sequentially, wherein each sub-dialogue unit and the orchestrator comprises: a natural language understanding module configured to receive an input and/or reply and determine at least one intent and, where present, at least one slot within the input and/or reply: a dialogue planning module configured to determine an output based, at least in part, on the at least one intent and/or slot associated within the input and/or reply, and a natural language generation module configured to provide the output to the user.