Media channel management apparatus for network communications sessions

A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and...

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Bibliographische Detailangaben
Hauptverfasser:	RISTOCK, Herbert W.A, NICOLAS, Boris, THOMAS, Frederic, PIRAT, Vincent, RAIS, Philippe
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:	A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions. WO 2016/015008 PCT/US2015/042106 Initiate IVR 200 Call Take Call Identify Dual NO Sere Caller Mode? Standard Notify Serve Context Toggle Server 0ptions SwitchI NO Open Present Text Text Chanlne menlu/Contex (iil 11t Select Imptleet Tre'atment S Option Routing NO nish Required Treatmient Route to Agent or Other Endpoint Figq. 2