Simulating the Reference Interview with Multimedia

Reports on the Multimedia in Libraries Project, begun in October 1990, to investigate the specific opportunities that technology offers to libraries and information centres. Discusses the four multimedia modules included in the prototype covering non-verbal communication, query negotiation, bibliographic search strategies and feedback of information to the enquirer. Concludes that evaluators have appreciated the creative and tongue-in-cheek use of multiple media in this important area.