A systematic approach to improving quality: a framework and a field study

A systematic approach to improving quality: a framework and a field study

Explores the dynamic relationships involved in achieving a strategic quality orientation in a business setting. The relevant literature was revived. A methodology for implementing a strategic quality perspective was developed and tested in a field study. The methodology stresses both the technical a...

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Veröffentlicht in:The International journal of quality & reliability management 1997-12, Vol.14 (9), p.876-898
Hauptverfasser: Czuchry, Andrew J, Hyder, Carroll, Yasin, Mahmoud, Mixon, David
Format: Artikel
Sprache:eng
Schlagworte:
Analysis
Automation
Competition (Economics)
Corporate culture
Employee empowerment
Field study
Leadership
Managers
Organizational change
Quality control
Quality standards
Strategic planning
Studies
Total quality
Total quality management
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Beschreibung
Zusammenfassung:Explores the dynamic relationships involved in achieving a strategic quality orientation in a business setting. The relevant literature was revived. A methodology for implementing a strategic quality perspective was developed and tested in a field study. The methodology stresses both the technical and cultural aspects of the implementation process and provides a road map for other businesses pursuing ISO 9000 and total quality management.
ISSN:0265-671X
1758-6682
DOI:10.1108/02656719710186795