An Analysis of Class II Supplies Requisitions in the Korean Army's Organizational Supply

Timely supply support is critical to sustaining military readiness and operations. To improve user satisfaction and to ensure supply support in a timely manner, the supply management paradigm is changing from supplier-focused management (supporting unit) to customer-focused management (combat unit). This research focuses on improvements to the requisition process in Organizational Supply to reduce Customer Wait Time (CWT) in the Korean Army Supply Chain (KASC). The ultimate purpose of this research is to investigate ways to improve the flow of Class II Supplies to customers and to increase combat readiness by improving the requisition process in Organizational Supply. Due to their great impact, this research will focus on decreasing the Requisition Processing Time (RPT) and the Requisition Error Rate (RER). The overall research questions for this study are as follows: (1) What are the causes that lead to requisition problems in Organizational Supply?, and (2) How can the identified requisition problems be fixed or mitigated in Organizational Supply? The causes leading to requisition problems in 7 key areas of Organizational Supply are examined, and 17 solutions to the problems are set forth. Solutions based on information technology, such as developing a Web-based system, are strongly recommended. To reduce requisition processing time in the KASC, the author developed the Requisition Management Program. The original document contains color images.