Defense Information Systems Agency Management of Trouble Tickets for Electronic Commerce/Electronic Data Interchange

The audit objective was to examine the effectiveness of the trouble ticket process and to identify problem areas that, if corrected, would result in fewer trouble tickets. We also reviewed the adequacy of the management control program as it applied to the audit objective.

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Bibliographische Detailangaben
Hauptverfasser:	Granetto, Paul J, Caprio, Kimberley A, Shaw, Kent E, Colbert, Johnetta R, Beets, Robert E
Format:	Report
Sprache:	eng
Schlagworte:	Administration and Management AUDIT REPORTS AUDITING COMPUTER NETWORKS Computer Systems CONTRACTS DATA MANAGEMENT DISA(DEFENSE INFORMATION SYSTEMS AGENCY) Economics and Cost Analysis ELECTRONIC COMMERCE FACNET(FEDERAL ACQUISITION COMPUTER NETWORK) INFORMATION EXCHANGE MANAGEMENT PLANNING AND CONTROL NEP(NETWORK ENTRY POINTS)
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Beschreibung
Zusammenfassung:	The audit objective was to examine the effectiveness of the trouble ticket process and to identify problem areas that, if corrected, would result in fewer trouble tickets. We also reviewed the adequacy of the management control program as it applied to the audit objective.