Methodology for Generating Efficiency and Effectiveness Measures (MGEEM): A Guide for Commanders, Managers, and Supervisors

MGEEM is a multi-step procedure which permits the creation in any organization of a complete productivity measurement system. It provides an overview of the MGEEM process and identifies anticipated benefits, costs, and risks for the Air Force commander, manager, or supervisor contemplating its use. The companion TP, Implementing MGEEM: A Manual for Air Force Measurement Facilitators, provides sufficient technical detail to guide a measurement facilitator through the operational use of the procedure. In a target organization, the MGEEM process begins when a measurement facilitator uses a structured group technique to bring about consensus among the commander (manager or supervisor) and his/her immediate subordinates concerning the organization's principal intended accomplishments, called Key Result Areas (KRAs). In the second step, the facilitator again uses a structured group technique to bring about consensus among another group, the commander's immediate subordinates and selected members of their immediate subordinates, on the question of what the commander needs to know how well the organization is doing on each KRA. The MGEEM provides many advantages to commanders including (a) identifying key objectives of the organization, (b) providing measures for each objective, (c) measuring overall as well as components organizational productivity, (d) identifying problems before they become serious, and (g) showing when problems are fixed. Advantages to worker are also numerous and include (a) being fully acceptable since workers have a input to the system's development, (b) making clear what is expected, (c)showing current status, (d) showing the results of efforts(feedback), and (e) providing a basis for incentives.