MEASUREMENT OF ORGANIZATIONAL COMMUNICATIONS AND PROGRAM EFFECTIVENESS

The central difficulty in attacking the problem of planning comprehensive scientific and technological programs at the agency levels in government, for example, stems from the absence of a comprehensive display of the ongoing national economic and social program. One possible approach to the problem may be via a concept for projecting 'program vectors' upon 'mission vectors.' This concept, along with a demonstration of methodological application, is the subject of this paper. Since the concept and proposed methodology represent a projection of work programs upon missions or program requirements, they may also, in effect, serve as a tool for measuring the degree to which total organizations communicate. In this connection, the paper demonstrates via a hypothetical experiment how one may determine in a quantitative manner the degree to which communications exist between the 'management' of an organization and the 'organizational performers.' (Author)