Designing and Implementing Delay Reduction Projects in Courts

The paper brings insights into and suggestions for planning and implementing delay reduction projects in courts. On the basis of five case studies, the paper describes possible ways to carry out delay reduction projects and analyzes the critical factors in them during the different change project stages: analyzing stage – planning stage – implementation stage. Critical success factors, guidelines and suggestions for each stage are provided on the basis of the analysis. Also the possibilities and challenges of using outside expertise in improvement projects are discussed.