AVALIAÇÃO DE CURSOS DE GRADUAÇÃO NA MODALIDADE A DISTÂNCIA: UMA EXPERIÊNCIA NO CURSO DE GRADUAÇÃO EM ADMINISTRAÇÃO DA UNIVERSIDADE FEDERAL DE SANTA CATARINA

The paper presents an instrument for assessing undergraduate courses in distance mode. In the validation process, an application was made in an undergraduation course on Business Management, in distance education mode, in ten centers from Santa Catarina State: Araranguá, Canoinhas, Chapecó, Criciúma, Florianópolis, Joinville, Lages, Laguna, Palhoça and Tubarão. The instrument comprises the dimensions of teaching staff, didactic-pedagogic organization and infrastructure, it is foreseen in the Brazilian National System of Higher Education Evaluation (SINAES). The results are presented by center and there is a quantitative treatment of the 157 instruments answered by the students, consolidating the answers in constructs for the areas which compose the three dimensions. The results allowed the identification of students’ satisfaction. The best indexes for each construct were: teachers, in the Joinville center; face-to-face tutors, Joinville; distance tutors, Laguna; course and center coordination, Laguna; teaching system, Joinville; participation in academic activities, Joinville; course structure, Canoinhas; expectations on knowledge and employability, Joinville; center conditions, Chapecó; academic/technical support, Canoinhas; and information and communication technologies (ICTs), Joinville.