A benchmarking program to support software process improvement adaptation in a developing country, a Pakistan case

Standardization of software development processes using the software process improvement (SPI) frameworks like capability maturity model integration (CMMI) or the International Organization for Standardization (ISO) are vital for better performance and defect-free delivery of software engineering projects. The studies from developing countries show that the organizations are unable to get the desired SPI benefits during early adaptation due to lack of benchmarking initiatives. These initiative needed bridging of the gap between major software engineering fields such as project performance, productivity, and SPI measurement metrics like effort, schedule, cost, productivity, quality, and customer satisfaction. This research quantifies SPI benefits by bridging the existing gaps and identifying a commonly defined set of 44 significant base metrics related to ESCPQC and applies a conceptual framework over the collected data of 62 projects from three leading software organizations. The results have quantified the "the introduction of change effect" and showed that the adaptation of SPI has shown SPI benefits like improved quality, customer satisfaction, and effort. In contrast, schedule metrics showed a high reduction at level 3 and again increased at high maturity levels values. The last benefits are communicated following a trustable mechanism.