Competency and Qualifications for ICT Support in Thailand

The Skills Framework for the Information Age (SFIA) is a common framework for professionals in the ICT field. SFIA is a management tool to assist decision makers about the use and development of ICT skills. The SFIA framework is a useful benchmark, but needs to be considered in the context of specific countries. This paper is an investigation into the range of SFIA ICT Service Operation job categories in order to determine the behavioral skills profiles that are important to the Thai ICT industry. This preliminary study is the basis of producing a Thai specific SFIA Service Management framework (strategy, design, transition and operation). doi:10.14456/WJST.2015.5