Leveraging Text Mining Approach to Identify What People Want to Know About Mental Disorders From Online Inquiry Platforms

Online inquiry platforms, which is where a person can anonymously ask questions, have become an important information source for those who are concerned about social stigma and discrimination that follow mental disorders. Therefore, examining what people inquire about regarding mental disorders would be useful when designing educational programs for communities. The present study aimed to examine the contents of the queries regarding mental disorders that were posted on online inquiry platforms. A total of 4,714 relevant queries from the two major online inquiry platforms were collected. We computed word frequencies, centralities, and latent Dirichlet allocation (LDA) topic modeling. The words like symptom, hospital and treatment ranked as the most frequently used words, and the word my appeared to have the highest centrality. LDA identified four latent topics: (1) the understanding of general symptoms, (2) a disability grading system and welfare entitlement, (3) stressful life events, and (4) social adaptation with mental disorders. People are interested in practical information concerning mental disorders, such as social benefits, social adaptation, more general information about the symptoms and the treatments. Our findings suggest that instructions encompassing different scopes of information are needed when developing educational programs.