Accessible Museums for Visually Impaired: A Case Study from Istanbul

Freedom to travel is a fundamental human right. Thus, disabled people should be able to travel. Disabilities are divided into subcategories, whereby vision disability is one of them. In the context of museums, there are some implementations for visually disabled people. However, there is still limited empirical investigation on the expectations, satisfaction, and challenges of visually impaired travelers. Therefore, the purpose of this study is to determine the expectations, needs, and challenges of visually impaired people visiting museums. In this vein, the study draws on a qualitative research approach employing data from visually impaired individuals to understand those individuals’ perceptions, needs, and challenges. The study offers several practical implications to help museum managers enhance the experience of visually impaired visitors.