Empirical Study on the Factors Influencing Process Innovation When Adopting Intelligent Robots at Small- and Medium-Sized Enterprises—The Role of Organizational Supports

Robot technology at small- and medium-sized enterprises has become a crucial part of current business operations. Beginning with the manufacturing industry, more industries than ever before have recently begun making use of robot technology to increase operational efficiency and productivity. However, prior studies regarding innovation related to intelligent robot use have been limited to developing strategies for describing robot technologies in general. Therefore, we developed a research model for investigating process innovation as it relates to intelligent robots. Based on the literature, two variables of technology benefits (direct usefulness and indirect usefulness) and two constructs of environmental pressure (industry and government) were incorporated into the research model as key determinants of a firm’s process innovation. Furthermore, organizational supports as moderating variables were added to the relationship between technology benefits and process innovation. We collected 257 responses in managerial position at various firms in order to test the proposed hypotheses using structural equation modeling in the statistical software (AMOS 22.0). The results revealed that all variables have a significant impact on process innovation, as well as the moderator. The findings of this study provide theoretical and practical implications for process innovation based on intelligent robot technology.