Technological Pedagogical Content Design (TPCD) for a User-centered website: a case study in Finland

Research on behavioral factors influencing website quality has resulted in user-centered website design methods. User Experience (UX) research and design are promising in identifying users’ needs, requirements, expectations, and desires to enhance their satisfaction with digital products and services. This study employs User Experience Honeycomb to understand the user aspects and utilizes Technological Pedagogical Content (TPC) for a systematic redesign of the content of a user-centered website. The website of Suomen Yrittäjät, the umbrella association of Finnish SME entrepreneurs, is the context of the case study in Finland and the data is collected from immigrant entrepreneurs with the user-experience method. The data is analyzed based on TPC components. The content of website is redesigned based on TPCD assuming immigrants as adult self-learners who learn knowledge and attitudes about entrepreneurship in Finland through the Suomen Yrittäjät website. This learning and knowledge-transfer process are argued to increase their cultural adaptation into the Finnish society. The novelty of TPCD is a pedagogical view on users to learn information, values, and skills through web pages. TPCD is a practical model offering systematic instructions to utilize user-experience methods for designing user-centered websites and other digital services.