Social Presence and Online Communication: A response to Mersham

This article draws upon contemporary social presence theory and research into presence, social presence, and computer-mediated communication to highlight the role of social presence in mitigating the perceived deficiencies in online communication highlighted by Gary Mersham in the preceding issue of this publication. The case discusses issues of mediated experience, the development of interpersonal relations between online communicators, and the function of social presence. It concludes with advice for practitioners in promoting effective online communication in technology-enhanced learning.