Complex return to work process - caseworkers' experiences of facilitating return to work for individuals on sick leave due to musculoskeletal disorders

Corresponding findings have been found among general practitioners (GPs) and other health professionals working with MSD and chronic pain patients, experiencing these groups of patients to be challenging and demanding [17,18,19]. Insight into NAV caseworkers’ experiences of managing the RTW process for those with MSD may offer important knowledge, identify return to work barriers and direct interventions of the RTW process in a group with a large representation of sick leave worldwide. Methods Study setting: the Norwegian labour and welfare administration and sickness absence NAV caseworkers coordinate multiple facets of a workers compensation claim to facilitate optimal RTW outcomes. Both the focus group and the survey asked questions relating to NAV caseworkers’ experiences with managing sick leave and RTW for people with MSD.