Digital inclusion from an intergenerational perspective: promoting the development of digital and media literacy among older people from a young adult perspective

Digital exclusion is a challenging phenomenon in many countries. The low level of digital and media competences among senior citizens raises many questions about the effectiveness of existing digital inclusion activities. This article fills a gap related to the development of digital competences from an intergenerational perspective. The paper answers the questions of 1) how to promote digital inclusion among seniors citizens, and 2) what role in the effective promotion of the development of digital competences could be played by young people. The paper used a standardised interview technique involving 22 young adults in Poland (20-35 years old) who reported on eleven ways to promote digital inclusion activities among seniors, and eight techniques that relate to the intergenerational development of digital and media competence.