Causes of and Preventive Measures for Complacency as Viewed by Officers in Charge of the Engineering Watch

Complacency has been recognised as a cause of maritime accidents, and there is a need to develop and execute relevant preventive measures. The effectiveness of preventive actions depends on the contribution of the seafarers. Therefore, the purpose of this study was to identify causes and elicit proposals for preventing complacency by officers in charge of the engineering watch. A total of 63 Croatian engineering officers participated in four deliberative workshops, facilitated by an expert in the teaching of leadership and management. As causes of complacency, intensive workload, poor knowledge/understanding of the equipment, steep authority gradient, lack of collaboration, poor communication, efficiency-thoroughness trade-off, crewing strategies, and lack of organisational justice were identified. Efficient training on workload management, adequate familiarisation, reporting issues with technology, producing one’s own manuals, more effective leadership courses, more emphasis on non-technical skills as criteria for a promotion, joint workshops on teamwork for land-based managers and seafarers, open and objective performance evaluation, and direct communication between land-based managers and seafarers were proposed as feasible preventive measures. Human-centred design and standardisation of the equipment were evaluated as unlikely to be feasible. Some practical implications from the findings were discussed.