Information and Communication Technology Tools in Support to the Executive Secretary Activities

Executive Secretary who longs to stand in organizations should seek to meet market requirements, with primary knowledge about information and communication technology. Its attributions, proper to modern management standards, must be carried out so that this professional can assist managers efficiently. In order to do so, Executive Secretary should make use of tools that aid in speeding up their actions, becoming more productive. In this context, this research was carried out with the Executive Secretaries and students who already work in the area or who are in trainning programs, aiming to investigate the use of Information and Communication Technology tools in the Executive Secretary work. Data collection was done through a structured questionnaire with objective questions, applied on Campus IV/UFPB, whose data were analyzed quantitatively, with results presented in tables and graphs. Based on the results, it was possible to consider that most respondents use ICT tools in their secretarial assignments, such as the computer and the internet. It was found that the majority believes that the use of these tools helps in managing their time when it comes to their duties. Among those who do not make use of ICT tools, most claimed that the organizations in which they work do not have these tools.