Shopping centres maintenance management performance: A case study

A Shopping Centre (SC) is a ''shop open to the public', installed in a building, which include parking, several shops, technical, management, and shopping arcade. In the current economic climate, the maintenance of complex buildings, like shopping centres, is performed under a tight budget context, and is essentially based on systems conditions. A maintenance model, to be effective, requires that maintenance service performance, covering the different building systems and components, is measured. This paper presents a methodology to measure the performance of SCs maintenance management through two major performance indicators: the Building Performance Indicator (BPI); and the Maintenance Efficiency Indicator (MEI). The results of its implementation to seven shopping centres, in Portugal, show that the general condition of the facilities is good (overall BPI= 86,45%) but the low MEI values (