School bus operational performance in Malang City

Based on the preliminary observation not all students are interested in using the school bus, despite the school bus's service since 2014 in Malang city. So, this study evaluates school bus operation performance. This study used on board survey to calculate the load factor and travel time of school bus. While static survey is used to collect waiting time for passenger. The results showed that load factor departure and load factor arrival over 70%. Average school bus's travel time departure for six routes was 44-58 minutes, and average travel time arrival for 37-65 minutes for six routes. The last is waiting time for passenger 5-14 minutes.