DESIGN AND EVALUATION OF PSYCHOMETRIC ATTRIBUTES OF THE "PHYSICIANS' ATTITUDES TOWARD ESTABLISHING PERSONAL AND FRIENDLY COMMUNICATION WITH PATIENTS" SCALE

The physician-patient communication is one of the most important forms of communication in the health system. If this communication loses its moral aspects for different reasons, it will lead to mistrust. Therefore, this research was conducted to design and evaluate the psychometric attributes of the "Physicians' attitudes toward establishing personal and friendly communication with patients" scale. The present methodological research was conducted in three phases. In the first phase, conventional content analysis was used. In the second phase, the terms of the questionnaire were developed using the results of the qualitative part. In the third stage, the psychometric attributes of the questionnaire were determined using face validity, content, and reliability of internal consistency and stability. The score of all items of the questionnaire using the effective item selection method was more than 1.5. The CVR of 15 items was more than 0.62 and the CVI of all items was higher than 0.79. Cronbach's alpha of 0.749 was obtained to measure the internal consistency of the questionnaire using SPSS-v24 software. The used questionnaire has appropriate internal validity and reliability. Based on the results, there was no comprehensive and unified attitude towards establishing personal and friendly relations between a physician and a patient among experts.