Development of a User-Centric Bridge Visual Defect Quality Control Assisted Mobile Application: A Case of Thailand’s Department of Highways

Digital innovations have changed the way many industries operate, but the construction industry has been slow to adopt these technologies. However, challenges such as low productivity, project overruns, labor shortages, and inefficient performance management have motivated Thailand’s Department of Highways to adopt digital innovations to build a competitive advantage. Because this industry requires a large work force, obstacles to collaboration can result in ineffective project management. We aimed to improve collaboration on bridge inspections that typically requires the involvement of many people, personal judgement, and extensive travel to survey bridges across the country. One major challenge is to standardize human judgement. To address these challenges, we developed a user-centric bridge visual defect quality control mobile application to improve collaboration and assist field technicians to conduct visual defect inspection. Our results can be used as a case study for other construction firms to embrace digital transformation technologies. This research also demonstrates the new-product development process using the new technology in known markets innovation development and technology acceptance model. We offer several recommendations for future research, including other infrastructure applications.