Enabling Business Analytics in SMEs: The Trivi Open-source System

The purpose of this project is to propose an open-source system, called the Trivi system, for enabling business analytics in small and medium-sized enterprises (SMEs). The paper presents the key activities of the project development, including problem identification and motivation, objective definition, design and development, demonstration, and evaluation. The project’s main outcomes are a knowledge development process, a set of use cases related to business analytics techniques in SMEs, and a general architecture for business analytics systems. Moreover, a four-level service architecture (data, information, analytics, and decision services) of the Trivi system is proposed, and a case study about the first validation for the cultural sector is presented.