Fostering Organizational Citizenship Behavior: The Role of Proactive Personality, Job Satisfaction, and Affective Commitment

This study aims to test and analyze the effect of proactive personality on organizational citizenship behavior, both directly and indirectly, through job satisfaction and affective commitment in correctional institutions in Indonesia. The sample of this study was 211 frontline officers in correctional institutions throughout Indonesia. Furthermore, the data were evaluated and analyzed with partial least square structural equation modeling (PLS-SEM) analysis to determine the acceptance or rejection of the hypothesis. Based on the test results, it was found that the direct effect of proactive personality on organizational citizenship behavior was not significant. However, this study shows that job satisfaction and affective commitment function as variables mediating proactive personality’s full influence on organizational citizenship behavior. This research has proved the role of job satisfaction and affective commitment mediation on the influence of proactive personality on organizational citizenship behavior. These results expand the knowledge expressed by previous research on the effect of personality on organizational citizenship behavior with job satisfaction and affective commitment mediation. Plain language summary The goal of this study is to test and examine how a proactive personality affects organizational citizenship behavior, both directly and indirectly, through job satisfaction and affective commitment in Indonesian correctional institutions. The group for this study was made up of 211 frontline service officers. Also, the data were reviewed and analyzed with PLS-SEM analysis to decide whether or not the theory was true. Based on the test results, it was found that a person’s proactive personality did not have a big effect on how they act as a member of a group. But this study shows that the full effect of a proactive personality on organizational citizenship behavior is mediated by job satisfaction and affective commitment. This study has shown that job satisfaction and affective commitment play a role in how a person’s proactive personality affects their behavior as a member of an organization. These data add to what we already know about how personality affects organizational citizenship behavior through job satisfaction and affective commitment.