Moderating role of customer's desire to the effectiveness of online social media with the ACCA model( Case Study: Instagram users)

AbstractToday, online social media is an integral part of modern consumerism, and as a powerful tool, new ways to attract and empower customers are to buy goods. Every day, more consumers use the Internet to find out their needs and preferences. Even though media Social affairs have led to increased sales revenue, but research has been limited to the factors influencing the effectiveness of online advertising. This research aims to examine one of the moderating factors in the effectiveness of ACCA-enabled ads in the online environment. To pay The statistical population of this study is unlimited and includes 20 to 50 year old users of Instagram during the spring of 1397. Research methodology and questionnaires were used. Using Cochran formula, 384 questionnaires were distributed among available users. The data were analyzed with the use of structural equation and PLS software. The results showed that customers' willingness to receive an advertising message with ACCA model on their knowledge and ability to convince them to buy an online advertising campaign has a moderating role