ACESSIBILIDADE NAS CABINES DE PASSAGEIROS DE AERONAVES DE VOOS COMERCIAIS: UM OLHAR DO DESIGN CONSIDERANDO OS USUÁRIOS COM MOBILIDADE REDUZIDA

From the perspective of interior design and ergonomics, this study investigates the importance of accessibility inside the cabins of commercial aircrafts for the experience of passengers with reduced mobility. The methodology, of qualitative and quantitative nature, begins with a bibliographic review and is developed through two research instruments with their respective results presented: (1) online questionnaires to verify the main difficulties faced by passengers regarding aircraft space; (2) semi-sctructured interviews with passengers with reduced mobility. Research results point out the main difficulties faced by passengers inside the cabins of commercial flights aircraft and intend to promote a thinking about the studied environment conditions, considering the passengers′ experiences in existing situations, in order to contribute to the development of more accessible and inclusive aircraft projects.