Population subgroup differences in the use of a COVID-19 chatbot

Population subgroup differences in the use of a COVID-19 chatbot

COVID-19 chatbots are widely used to screen for symptoms and disseminate information about the virus, yet little is known about the population subgroups that interact with this technology and the specific features that are used. An analysis of 1,000,740 patients invited to use a COVID-19 chatbot, 69...

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Veröffentlicht in:NPJ digital medicine 2021-02, Vol.4 (1), p.30-30, Article 30
Hauptverfasser: Schubel, Laura C., Wesley, Deliya B., Booker, Ethan, Lock, John, Ratwani, Raj M.
Format: Artikel
Sprache:eng
Schlagworte:
692/700/228
692/700/478
Biomedicine
Biotechnology
Brief Communication
Chatbots
Coronaviruses
COVID-19
Digital technology
Health informatics
Information dissemination
Medicine
Medicine & Public Health
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Zusammenfassung:COVID-19 chatbots are widely used to screen for symptoms and disseminate information about the virus, yet little is known about the population subgroups that interact with this technology and the specific features that are used. An analysis of 1,000,740 patients invited to use a COVID-19 chatbot, 69,451 (6.94%) of which agreed to participate, shows differences in chatbot feature use by gender, race, and age. These results can inform future public health COVID-19 symptom screening and information dissemination strategies.
ISSN:2398-6352
2398-6352
DOI:10.1038/s41746-021-00405-8