Identification and Prioritization of Critical Success Factors in Telecommunication Supply Chain Management in Mazandaran Province using DANP

Purpose: The purpose of this research is to identify and prioritize the critical factors of success in managing the telecommunication supply chain of Mazandaran province with the help of the DEMATEL Analytical Network Process (DANP). Methodology: The present study is exploratory survey research and an applied case study. The statistical population is 15 experts of telecommunication of Mazandaran province. Their opinions are used to prioritize the criteria. Since the study population of this study is limited, it was decided to examine the whole society and to sampling should be avoided. In this research, using the DANP technique in MATLAB software, it has been proposed that the variables that have been collected from the articles have been prepared and tested in conjunction with the experts. Among the different criteria, four main dimensions of safety dimension, cost dimension, organizational dimension, and after repair and maintenance were determined. Findings: According to the experts' answers and the results of the analysis, repair and maintenance are described as the most important component in prioritizing the critical factors of success in managing the telecommunication supply chain of Mazandaran province. The results will shed light on better policymaking in the field. Originality/Value: The results showed that by identifying and prioritizing the critical factors of success in supply chain management, companies can gain a great competitive advantage.